Three Common Texting Mistakes in Business Communication

Texting is quick, convenient, and an increasingly common way of business communication. But with that convenience comes the risk of miscommunication. Here are three common mistakes people make when texting for business—and how to avoid them.

1. Being Too Casual

Business texting doesn’t require the same formality as an email, but it shouldn’t be too casual. Skipping greetings, using excessive abbreviations, or emojis can send the wrong message.

Example of a Mistake: “Hey! U free for a quick call 2day?”

While this might work in a personal setting, it can come across as unprofessional in business.

How to Fix It: Instead, write: “Hi [Name], are you available for a quick call today?”

2. Being Unclear or Vague

In a rush, it’s easy to send texts that lack clarity. If the recipient has to guess what you’re asking or discussing, texting becomes inefficient.

Example of a Mistake: “Can you get that report to me soon?”

“That report” and “soon” are vague. What report? And when exactly is “soon”?

How to Fix It: Instead, write: “Could you send me the Q3 financial report by 3 PM today?”

3. Sending Long, Overly Detailed Texts

Texts are meant to be short and to the point. Sending a lengthy message with too much information defeats the purpose of texting and can overwhelm the recipient.

Example of a Mistake: “Hey, I wanted to let you know that I’ve spoken with the team, and we’re thinking of moving the meeting from Wednesday to Friday, but we haven’t finalized it yet because we’re waiting on approval from Sarah, who’s out of office, and we need to coordinate with the others as well…”

How to Fix It: Instead, write: “Meeting change: Can we move from Wed to Fri? Waiting for Sarah’s approval.”


By avoiding these common texting mistakes, you can communicate more clearly and professionally, ensuring that your messages are effective without creating confusion or frustration.

Creating a Culture of Employee Engagement: Five Key Strategies for Success

At Intertech, we’ve consistently ranked as a “Top” and “Best” place to work, earning dozens of awards over the years. Building a culture where employees feel engaged, valued, and empowered isn’t just about perks—it’s about creating an environment that fosters connection, growth, and satisfaction. Here are five key areas to focus on to build a culture of engagement that drives results and retains top talent.

1. Encourage Open Communication and Feedback

Employee engagement thrives on transparent and open communication. Make it easy for employees to voice their opinions, concerns, and ideas. This can be done through regular one-on-ones, anonymous surveys, or suggestion boxes. Leaders must listen and act on the feedback received to show that employee input is valued and impactful. Consider tools like Officevibe or 15Five to facilitate continuous feedback.

Resource: Harvard Business Review’s guide on effective employee communication HBR Guide to Employee Engagement.

2. Prioritize Professional Development

Employees want to grow, and providing avenues for professional development is crucial to keeping them engaged. Offer training programs, workshops, or even mentorship opportunities. Investing in their growth shows that the company cares about their long-term success. Consider allocating a learning budget or using platforms like LinkedIn Learning or Coursera for easy course access.

Resource: The Society for Human Resource Management (SHRM) offers a wide range of professional development resources tailored to fostering employee growth.

3. Cultivate a Sense of Purpose

Engagement isn’t just about tasks—employees need to feel their work has a meaningful impact. Reinforce the company’s mission and values and ensure every team member understands how their contributions align with the bigger picture. A clear, shared vision inspires dedication and fosters a sense of belonging.

Resource: Simon Sinek’s “Start With Why” emphasizes how a clear purpose drives business success and employee engagement.

4. Foster Work-Life Balance

Employee burnout can derail engagement. Promote a culture that respects work-life balance by offering flexible working hours, remote work options, or wellness programs. Show that you care about your employees’ mental and physical well-being by creating policies encouraging time off and personal time. Tools like Calm or Headspace can support mental health initiatives.

Resource: Gallup’s research on work-life balance highlights how companies that support this see increased productivity and engagement.

5. Celebrate Achievements

Recognition is key to maintaining high engagement. Whether it’s an employee of the month, a shout-out in a team meeting, or an internal reward program, celebrating achievements reinforces positive behavior and shows employees that their hard work is appreciated.

Resource: Forbes’ article on the power of employee recognition outlines why and how effective recognition drives engagement.


Conclusion

Building a culture of engagement requires intentionality and focus. At Intertech, our commitment to communication, growth, purpose, balance, and recognition is a core reason we’ve been recognized as a top employer time and again. By prioritizing these areas, you, too, can create a work environment that not only attracts talent but keeps them motivated and engaged for the long term.

Staying Connected: Leadership Tips for Remote Teams

With remote work becoming the norm, maintaining strong team connections can feel like an uphill battle. The days of casual watercooler chats are gone, but the need for collaboration and unity is as crucial as ever. If you’re leading a team in this digital-first world, here are some strategies to ensure your team stays connected and aligned.

1. Prioritize Clear and Open Communication

Remote teams thrive on communication. Set up multiple channels, but ensure there’s a clear purpose for each. Teams for quick updates, email for formal communications, and regular video calls to maintain face-to-face interaction. Encourage transparency and frequent updates so nothing slips through the cracks.

2. Embrace Structured Check-Ins

Without the physical presence of a team, it’s easy to feel out of touch. Schedule regular one-on-ones and team meetings to keep everyone aligned. But don’t stop there—check-ins shouldn’t just be task-oriented. Use some time to gauge how your team feels about workload and collaboration.

3. Leverage Technology for Collaboration

Utilize tools like Microsoft Teams, Zoom, and project management platforms like Asana or Trello to keep everyone on the same page. These tools make work more efficient and help bridge the gap between remote workers by giving them a shared space for collaboration.

4. Create Space for Informal Interactions

Connection isn’t just about work. Allow time for non-work interactions, whether virtual coffee breaks, happy hours, or a “watercooler” Slack channel. These informal moments help recreate the casual conversations that build camaraderie.

5. Promote a Culture of Trust

Trust is the bedrock of any remote team. Without it, micromanaging creeps in, morale drops, and productivity stalls. Set clear expectations, give your team autonomy, and focus on outcomes rather than hours worked. The more trusted your team feels, the more they’ll invest in their work and each other.

6. Celebrate Wins—Big or Small

Don’t let achievements go unnoticed just because you’re remote. Whether it’s a successful project completion or a personal milestone, take time to celebrate and acknowledge these moments. A simple shout-out during a meeting or a team-wide email can go a long way in keeping morale high.

7. Lead by Example

As a leader, how you stay connected sets the tone. Make it a point to be present, responsive, and engaged. If you prioritize communication, use collaborative tools, and foster trust, your team will follow suit.

Final Thoughts

Leading a remote team doesn’t mean you have to sacrifice connection. With intentionality, the right tools, and a focus on open communication, you can maintain a strong, united team regardless of where everyone’s desk happens.

Six Common Misunderstandings About Using AI

Artificial Intelligence (AI) is transforming industries, but there’s still a lot of confusion about how to use it effectively. Here are six common misconceptions that need to be cleared up.

1. AI Can Solve All Problems Automatically
Many believe AI is a magic wand that can fix any issue. While AI is powerful, it needs well-defined data and goals to function effectively. Without these, it’s like trying to drive without directions.

2. AI Replaces Human Workers Completely
This myth sparks anxiety, but AI is more about augmentation than replacement. AI handles repetitive tasks and data processing, freeing up humans for creative, strategic roles. Collaboration between AI and humans is where the magic happens.

3. More Data Automatically Means Better AI
It’s not about having the most data but the right data. Feeding AI messy or irrelevant data leads to poor outcomes. Quality data is more valuable than quantity when it comes to training AI models.

4. AI Always Delivers Accurate Results
AI is not infallible. Its results depend heavily on the data it’s trained on. If that data is biased or incomplete, AI will reflect those flaws. Regular monitoring and adjustment are essential for keeping AI’s output reliable.

5. AI Implementation Is Plug-and-Play
Integrating AI into business processes requires careful planning, customization, and ongoing management. Off-the-shelf AI tools can provide a starting point, but tailoring them to fit unique business needs is key for success.

6. AI Is Only for Large Companies
Many think AI is out of reach for small or medium-sized businesses, but that’s not true. With the rise of accessible AI tools and services, companies of all sizes can leverage AI to streamline operations, improve customer experience, and gain insights from their data.

Conclusion
AI’s potential is vast, but it’s important to approach it with the right mindset. Understanding its limitations and how to integrate it into your specific business processes is critical to unlocking its true value.

5 Ideas to Get Focused on the Rest of 2024

With summer vacations behind us and school in session, here are five ideas to start the remaining months with a bang.

1. Prioritize Deep Work Sessions

  • Idea: Encourage leaders to set aside uninterrupted blocks of time for deep work, where they can focus on high-priority tasks without distractions.
  • Supporting Material: Cal Newport’s book Deep Work provides insights on the importance of focused work and strategies to achieve it.

2. Implement a “Reset Day”

  • Idea: Designate a day, either weekly or bi-weekly, to reset the team’s priorities, clear backlogs, and strategize for upcoming tasks. It helps clear out the cobwebs and start fresh.
  • Supporting Material: Articles like “The Power of a Weekly Reset” from productivity blogs or Harvard Business Review can provide further guidance on structuring these days.

3. Use the Eisenhower Matrix for Decision-Making

  • Idea: Train leaders to use the Eisenhower Matrix to categorize tasks by urgency and importance. This helps in delegating effectively and focusing on what truly matters.
  • Supporting Material: There are several templates and apps that implement the Eisenhower Matrix. Resources like James Clear’s explanation of the matrix can be linked in your blog.

4. Embrace Agile Methodologies for Management

  • Idea: Applying Agile principles, like daily stand-ups or Kanban boards, can enhance flexibility and productivity in managing teams and projects.
  • Supporting Material: Books like Scrum: The Art of Doing Twice the Work in Half the Time by Jeff Sutherland offer insights into Agile. Tools like Trello or Jira can be highlighted for practical application.

5. Encourage Regular Breaks and Mindfulness

  • Idea: Promote the importance of taking short, regular breaks and incorporating mindfulness practices to avoid burnout and maintain high productivity.
  • Supporting Material: Research from the American Psychological Association and apps like Headspace or Calm can provide supporting data and tools.