When communicating with anyone… employees, customers, friends, or family here are some guidelines to make communication effective.
First, when communicating something that could be perceived either way, do it face-to-face:
When communicating bad news:
- Collect all the information to have one conversation vs. a death by 1,000 cuts
- Give your customer, employee, partner an option… even if it’s equally disagreeable, they’ll feel better because they had a choice
It’s good to create proactive ways to get employee feedback:
Here are my favorite questions to ask employees:
Here are some questions your employees would be asked about feeling valued in an engagement survey:
Here’s some feedback on having a positive/flourishing relationship:
Here are a few tips on praise… let someone relive the win by asking how they did it and don’t underestimate the power of a handwritten note.
Here’s the recipe for a good thank you:
As it relates to pay, the goal is to make it not a de-motivator. As a board member shared, he’s never been paid enough in his 40+ years as a professional:
When thinking of benefits, what can you offer that’s a benefit for your employees but not a significant cost for you?
When looking to improve job satisfaction, we want to start from the inside sphere and work our way out… start with a challenging job and a healthy relationship with a person’s direct manager.
From first to last, below are the areas needed to create a job that’s fulfilling:
Look for opportunities to make a job more than a job: