We coach our consultants on adapting to change and challenges. As a result, customers are surprised by how fast our team understands their business, technology pros and cons, and challenges.
So, how do we do it?
Prior to an engagement, our crew:
- Spins up early. The team researches the customer to understand their services, value proposition, competitors, and industry trends and transformations.
- Uses the Intertech team. We’ve got a solid team with lots of enterprise experience in different industries. The domain may be new to an individual consultant but rarely to the Intertech crew at large.
- Are active listeners. They talk with non-tech folks in the business domain to get a deeper dive on the business as a business.
Next up: Agile and Scrum
My thanks to Aspatore Books and my co-authors Marissa Levin, Founder and CEO of Successful Culture, and Joseph Hoffman, CEO of United Commercial Travelers , for publishing the short book “Lessons I Wish I’d Known: Unsung Skills for Keeping a Business on Track.”
The book is available now on Books24x7.
What if you could increase productivity, decrease absenteeism, and outperform your competitive set by over 2X? Not only is it possible, it’s proven! In this session that I delivered at the Entrepreneur Organization’s Thrive event, I share practical, actionable ways to increase employee engagement from building trust with co-workers to helping employees feel valued and understand how they fit in the big picture.
With the leaves changing and my kids asking to try out their costumes, it can only mean Halloween is just a short few weeks away. Whether or not you’re not superstitious, here’s my Leadership Lucky 13:
- Think and act positively. Earle Nightingale said we become what we think about.
- Match words and actions.
- Plan goals. “If you don’t know where you’re going, any road can take you there.” –Lewis Carroll
- Insist on results. I remember an Intertech board meeting where I was going through a litany of accomplished “to-do’s” for the past quarter. A board member stopped me and said, “I don’t care what you do. I care what you delivered.”
- Solve problems. I’ve not seen a dedicated course on solving problems. The closest I’ve seen is in a Dale Carnegie leadership course where a section was focused on a problem statement… “In what ways can I solve [enter problem here]”, sort worst to first, then get going on execution.
- Delegate. I used to take pride in arriving early, staying late, and doing it myself. Now I realize delegation is a key part of leadership. As Tina Fey said, the job of a good leader is hiring the right people and getting out of their way.
- Give away credit. Jim Collins stated “Leaders look out a window when there’s problems and in a mirror when there’s success.”
- Correct, correctly. In private. With clear examples and not sandwiched between praise.
- Care. In Rudolph Giuliani’s book on leadership he shares “Weddings are optional. Funerals are mandatory.” I’ve rescheduled sales calls, business meetings, and vacations to be available or present for those going through a rough patch.
- Accept the importance of communication. When in doubt, over communicate. You can’t hold someone accountable for something you’ve never communicated.
- Give meaningful feedback. “You did a good job” isn’t impactful. Meaningful feedback is specific and shares what it means to you specifically.
- Tell the truth. My dad told me, “Tom, you’re not smart enough to remember two stories. Tell the truth.” It also makes life a lot simpler.
- Listen. I asked a board member for the one piece advice to follow in business and life, he paused and said, “Seek first to understand… things aren’t always what you think.”
Tip a hat or raise a glass… here’s to The Lucky 13.
What if you could increase productivity, decrease absenteeism, and outperform your competitive set by over 2X? Not only is it possible, it’s proven!
I’ll be speaking on employee engagement at the EO Thrive event on Thursday, October 29th. Check out the conference and register here.
In my session, I’ll share practical, actionable ways to increase employee engagement from building trust with co-workers to helping employees feel valued and understand how they fit in the big picture.