Three Common Texting Mistakes in Business Communication

Texting is quick, convenient, and an increasingly common way of business communication. But with that convenience comes the risk of miscommunication. Here are three common mistakes people make when texting for business—and how to avoid them.

1. Being Too Casual

Business texting doesn’t require the same formality as an email, but it shouldn’t be too casual. Skipping greetings, using excessive abbreviations, or emojis can send the wrong message.

Example of a Mistake: “Hey! U free for a quick call 2day?”

While this might work in a personal setting, it can come across as unprofessional in business.

How to Fix It: Instead, write: “Hi [Name], are you available for a quick call today?”

2. Being Unclear or Vague

In a rush, it’s easy to send texts that lack clarity. If the recipient has to guess what you’re asking or discussing, texting becomes inefficient.

Example of a Mistake: “Can you get that report to me soon?”

“That report” and “soon” are vague. What report? And when exactly is “soon”?

How to Fix It: Instead, write: “Could you send me the Q3 financial report by 3 PM today?”

3. Sending Long, Overly Detailed Texts

Texts are meant to be short and to the point. Sending a lengthy message with too much information defeats the purpose of texting and can overwhelm the recipient.

Example of a Mistake: “Hey, I wanted to let you know that I’ve spoken with the team, and we’re thinking of moving the meeting from Wednesday to Friday, but we haven’t finalized it yet because we’re waiting on approval from Sarah, who’s out of office, and we need to coordinate with the others as well…”

How to Fix It: Instead, write: “Meeting change: Can we move from Wed to Fri? Waiting for Sarah’s approval.”

By avoiding these common texting mistakes, you can communicate more clearly and professionally, ensuring that your messages are effective without creating confusion or frustration.

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How to Write an Effective Thank You Note

  1. Written. Emails are easy. Physical mails are worth more. Mail a card.
  2. Appreciation: Clearly express your gratitude. Mentioning the specific action or effort you’re thankful for shows you’re attentive and value their hard work. This aligns with your ethos on recognizing individual contributions to collective success.
  3. Personalization: Tailor the message to the individual, noting how their unique skills or qualities contributed to the achievement. This reflects your belief in the importance of personal development and individual strengths in achieving business goals.
  4. Impact: Highlight the positive impact of their actions on the project, team, or company goals. This echoes your emphasis on results-driven approaches and the importance of each contribution to the broader mission of the firm.
  5. Forward-looking statement: Include a note of encouragement or excitement for future projects or the continuation of their excellent work. It mirrors your forward-thinking attitude and the value you place on growth and continuous improvement.
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5 Ways to Effectively Communicate with Employees

  1. Clarity is King: Ensure messages are straightforward and unambiguous. Avoid jargon and complex terms. Clear communication prevents misunderstandings and keeps everyone on the same page.
  2. Active Listening: Encourage a two-way dialogue and show genuine interest in employees’ perspectives and concerns. This approach fosters trust and helps identify issues before they escalate.
  3. Consistent Feedback: Provide constructive feedback regularly. This helps employees understand their performance and areas for improvement, promoting personal and professional growth.
  4. Embrace Technology: Utilize various communication tools (email, instant messaging, video calls) for efficiency. However, remember the importance of face-to-face interactions for more personal or sensitive discussions.
  5. Tailor Your Approach: Recognize that each employee has unique communication preferences. Some may prefer direct emails, while others respond better to in-person meetings. Adapting your style can significantly enhance the effectiveness of your communication.
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Leadership Communication: Striking the Right Chord

In the fast-paced world of business leadership, effective communication is the cornerstone of success. Here’s a streamlined guide to help you navigate the do’s and don’ts.

  1. Do: Embrace Brevity and Clarity
    • Time is a premium for everyone. Get straight to the point without sacrificing clarity. Your communication should be like a well-written executive summary: it gives you everything you need to know without wading through the appendix.
  2. Don’t: Drown Your Message in Jargon
    • Technical language has its place, but clear communication is always the priority. Your aim… enlighten not obscure.
  3. Do: Listen Actively and Show Empathy
    • Engage with your team in a way that makes them feel heard and valued. Active listening can lead to more productive collaborations, much like a well-conducted code review session encourages better programming outcomes.
  4. Don’t: Shy Away from Difficult Conversations
    • Address issues promptly and constructively. Avoiding difficult conversations can lead to resentment and disengagement. Approach these situations as you would a complex project: with a strategy, clear objectives, and the willingness to find a solution.
  5. Do: Value Diverse Opinions
    • Foster an environment where different perspectives are not just heard but actively sought. Diverse viewpoints can be the seedbed for innovation, much like diverse testing environments ensure software robustness.

In essence, effective communication for business leaders is not just about the transfer of information but also about building relationships and creating an environment where ideas can prosper. It’s about being succinct yet comprehensive, like a well-commented code that guides rather than confuses. Keep these principles in mind, and watch your team’s productivity and morale soar.

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Strategic Communication

When communicating with anyone… employees, customers, friends, or family here are some guidelines to make communication effective.

First, when communicating something that could be perceived either way, do it face-to-face:

When communicating bad news:

  1. Collect all the information to have one conversation vs. a death by 1,000 cuts
  2. Give your customer, employee, partner an option… even if it’s equally disagreeable, they’ll feel better because they had a choice
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