May You Live in Interesting Times

The exponential rate of change and response to the virus, or lack thereof on some fronts, has created an environment of fear, uncertainty, and doubt. Over the past few weeks, I’ve had many socially-distanced discussions on measures to keep business moving forward and employees informed. Here’s a re-cap.

If you don’t have a plan that addresses all aspects of the organization, from classifying top customers by risk level to cash flow projections to potential opportunities in the current environment (think acquisitions of competitors, hiring from distressed industries like travel, or targeting industries going up in the current environment like mortgage brokers), do so.
When you have a plan, communicate it with the organization. We’re all overwhelmed with the 24/7 news cycle. People are craving answers and direction.
If there are actions you’re considering down the road when some triggering event happens, do it now. From employees on the bubble who need to be humanely let go or the customer whose account is overdue and needs a call, act. Don’t wait.
There are tons of articles on how to effectively work-from-home along with how to live well, find some and share with your crew.
With teams working remotely and social distancing, remember we are social creatures. Encourage teams to be connected throughout the day with Microsoft Team, Skype, or other platforms.
Encourage employees to work through this together. For example, in our company weekly newsletter, we have a new section. In this section, everyone is free to contribute thoughts around dealing with the current situation. Ideas range from tips on staying healthy to Audible’s free offering for kids under 18 to using Target curbside pickup and Amazon Fresh to get household essentials without human interaction.

Stay safe and if I can help you, please let me know.