Communicating Good vs. Bad News
When communicating good vs. bad news, use the following approach:
- Have good news? Share it has it happens. Research says we like winning. Winning $5 twice feels better than $10 once. In business, if you have good stuff to share, share it has it happens.
- Have bad news? Bunch it up. Research says we don’t like losing. Losing $10 once versus $5 twice isn’t as good. In working with others, if you have bad stuff to communicate, before you share it, ask, “What else should I know?” Have one conversation to cover all bad news.