Communicating Good vs. Bad News

good-vs-bad-newsWhen communicating good vs. bad news, use the following approach:

  • Have good news?  Share it has it happens.  Research says we like winning.  Winning $5 twice feels better than $10 once.  In business, if you have good stuff to share, share it has it happens.
  • Have bad news?  Bunch it up.  Research says we don’t like losing. Losing $10 once versus $5 twice isn’t as good.  In working with others, if you have bad stuff to communicate, before you share it, ask, “What else should I know?” Have one conversation to cover all bad news.
standardMay 5Tom SalonekCommunication