Small Business Archives

Five Areas Not to Use AI

Here are the top five areas where you should not use AI in business, management, and technology, along with examples and reasons why AI is a poor fit.

1. High-Stakes Decision-Making Without Human Oversight

Example: AI suggesting layoffs, restructuring, or major strategic pivots
Why Not? AI lacks true contextual understanding and ethical reasoning. It can analyze data but doesn’t grasp the nuances of human impact, long-term cultural shifts, or moral implications. Major business decisions should be guided by human judgment, with AI as a support tool, not the final decision-maker.

2. Sensitive HR & Employee Relations Issues

Example: AI-driven hiring/firing decisions, performance reviews, or handling harassment complaints
Why Not? AI can introduce bias rather than eliminate it. While it can analyze trends, it lacks empathy, discretion, and the ability to account for unique personal situations. Using AI for performance evaluations or disciplinary actions can lead to unfair treatment, legal risks, and loss of trust from employees.

3. Legal, Compliance, and Regulatory Advice

Example: AI drafting contracts, providing legal strategy, or ensuring compliance in highly regulated industries
Why Not? AI-generated legal advice can be outdated, jurisdictionally incorrect, or outright wrong. Misinterpreting regulations or compliance laws can lead to lawsuits, fines, and business risks. Always rely on human legal experts for critical matters.

4. Handling Customer Escalations & Crisis Communications

Example: AI responding to major customer complaints, PR disasters, or sensitive negotiations
Why Not? AI lacks emotional intelligence and nuance, which are crucial when de-escalating a crisis. A tone-deaf response (or worse, an incorrect one) can make things spiral out of control. A human should always handle high-stakes customer issues where trust, reputation, and relationships are on the line.

5. Innovation & Creative Strategy Development

Example: AI generating a company’s long-term business strategy or innovative new products
Why Not? AI can assist with brainstorming but lacks true creative insight, intuition, and visionary thinking. It pulls from existing ideas rather than breaking new ground. Great innovations come from human experience, imagination, and risk-taking—things AI just can’t replicate.

Final Thought

AI is a powerful assistant, but it shouldn’t replace human expertise, judgment, or creativity in these areas. Instead, it works best when used to augment human intelligence—providing insights, automation, and efficiencies while people make the final calls.

Leadership Lessons from the Front Lines: Insights from Leading a Top-Rated Workplace

Leadership is not just about directing others; it’s about inspiring, challenging, and, most importantly, learning from them. At Intertech, being recognized as a top workplace is not just a title—it reflects the culture and values we uphold. Here are some leadership lessons I’ve learned along the way:

1. Empathy Drives Engagement

Understanding the personal and professional needs of your team can transform the way you lead. Empathy allows you to create a supportive environment that boosts morale and productivity. It’s about listening, responding, and adapting to your team’s needs.

2. Transparency Builds Trust

Being open about company goals, challenges, and successes creates a culture of trust. Transparency encourages team members to be forthright with their ideas and concerns, fostering a collaborative workplace where everyone feels valued.

3. Resilience is Contagious

Challenges are inevitable in any business. Showing resilience—staying committed to the vision and adapting to changing circumstances—inspires your team to handle setbacks with a positive attitude and an open mind.

4. Encourage Innovation

Encouraging your team to bring new ideas to the table and rewarding innovation is crucial. It’s not just about the ideas that succeed; it’s about fostering an environment where creativity is valued and failure is seen as a step towards success.

5. Recognize and Reward

Regular recognition of team members’ efforts and achievements helps in building a motivated workplace. Whether it’s through formal awards or a simple “thank you,” acknowledgement goes a long way in making employees feel appreciated.

6. Lead by Example

The strongest leadership lesson I’ve learned is the power of example. The behavior you want to see in your team starts with you. Whether it’s work ethic, attitude, or dedication, leading by example sets the standard for the entire organization.

7. Continuous Learning

The landscape of technology and business is ever-changing. Staying committed to learning and adapting is essential. Encourage continuous education and provide opportunities for your team to grow their skills.

Each of these lessons has played a pivotal role in shaping Intertech into the workplace it is today. Leadership is a journey of constant learning, and each challenge is an opportunity to refine your approach and inspire your team.

A Leaders Guide to Navigating 2025

Navigating 2025 as a leader will require agility, foresight, and a deep understanding of technological advancements and the evolving workforce dynamics. Here are some practical pieces of advice to guide leaders through the upcoming year:

Embrace Flexibility in Work Arrangements: As hybrid and remote work environments continue to be popular, leaders should strive for flexibility in work arrangements. This not only helps in attracting and retaining talent but also in building a culture of trust and responsibility. Use technology to maintain communication and collaboration regardless of physical locations.
Prioritize Continuous Learning and Development: The rapid pace of technological change demands continuous learning. Invest in training and development programs to keep your team’s skills up-to-date, particularly in emerging technologies like AI, machine learning, and cybersecurity. Consider partnerships with educational platforms or in-house training to nurture a culture of growth and adaptability.
Strengthen Emotional Intelligence: The complexity of today’s work environment requires leaders to have strong emotional intelligence. Focus on developing skills like empathy, self-awareness, and interpersonal communication. This will enable you to lead more effectively through change, manage conflicts better, and improve team morale.
Leverage Data for Decision Making: In an increasingly data-driven world, leaders must be adept at interpreting and utilizing data to make informed decisions. Invest in analytics tools and skills to understand market trends, customer behavior, and business performance. This will not only improve decision-making but also enhance strategic planning.
Focus on Sustainability and Corporate Responsibility: Consumers and employees alike are placing greater importance on sustainability and ethical practices. Leaders should integrate these values into their business strategies to ensure long-term viability and align with public sentiment. This can involve anything from reducing carbon footprints to ethical sourcing of materials and fair labor practices.
Build Resilience and Prepare for Disruptions: The lessons learned from recent global disruptions highlight the need for preparedness and resilience. Develop contingency plans for various scenarios, from economic downturns to natural disasters. Encourage a mindset of resilience, where challenges are seen as opportunities for growth and innovation.
Enhance Customer Experience: Differentiate your business by focusing on customer experience. Utilize technology to improve service delivery, personalize interactions, and streamline customer support. Understanding and predicting customer needs before they arise can set your business apart in a competitive market.

By following these guidelines, leaders can position themselves and their organizations to thrive in 2025, overcoming challenges and seizing opportunities in a dynamic global landscape.

Preparing for the New Year: A Leader’s Guide to Goal-Setting and Growth

As the calendar flips, the New Year is a golden opportunity for leaders to reflect, refocus, and reignite their ambitions. But preparing effectively goes beyond crafting a generic resolution list. It’s about setting intentional goals—for yourself and your team—and avoiding the pitfalls that often derail progress.

Here are five actionable steps to prepare for a successful New Year, along with common mistakes to avoid:

1. Reflect Before You Plan

Before setting new goals, assess the past year. What worked? What didn’t? Too often, leaders rush into planning without taking stock of lessons learned.

Action: Conduct a personal and team-level review. Ask, “What should we keep doing, stop doing, or start doing?”

Common Mistake: Focusing only on failures or successes, rather than the underlying reasons behind them.

2. Set SMART Goals—But Add Heart

SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals are essential, but don’t overlook the why behind your goals. Goals that lack personal meaning or team alignment risk falling flat.

Action: Tie goals to a larger purpose, whether it’s personal growth or advancing the company mission. For team goals, ensure alignment with organizational objectives.

Common Mistake: Setting overly ambitious or vague goals like “double revenue” without a clear, actionable plan.

3. Prioritize Personal Development

Great leaders continually grow. The New Year is a chance to sharpen your skills and model a culture of learning for your team.

Action: Choose one or two areas for personal development—whether it’s improving communication, mastering a new technology, or enhancing emotional intelligence. Share your development goals with your team to inspire them.

Common Mistake: Neglecting your own growth because you’re too focused on operational goals. Leaders can’t pour from an empty cup.

4. Engage Your Team in the Planning Process

New Year plans shouldn’t be a solo endeavor. Involve your team in goal-setting to ensure buy-in and accountability.

Action: Hold brainstorming sessions to define team priorities and ask each team member to set individual goals that align with these priorities.

Common Mistake: Imposing goals on your team without their input, which can lead to disengagement and resistance.

5. Anticipate Obstacles and Stay Flexible

Even the best-laid plans can encounter roadblocks. Successful leaders plan for challenges and remain agile.

Action: Identify potential risks to your goals and develop contingency plans. Review progress quarterly to make adjustments as needed.

Common Mistake: Treating a goal as static and giving up entirely if setbacks occur. Flexibility is key to long-term success.

Final Thoughts

The New Year isn’t just a reset button; it’s a chance to evolve as a leader and inspire your team to do the same. Reflecting thoughtfully, setting meaningful goals, and avoiding common mistakes can create a roadmap for a fulfilling and productive year.

Building Resilient Teams: Lessons from the Hockey Rink to the Boardroom

As a parent of two hockey players, I’ve spent countless hours at the rink, witnessing teamwork, grit, and the occasional spectacular goal. Watching my kids play, I’ve come to appreciate that the lessons from the ice can be just as valuable in the boardroom as they are on the rink. Like hockey coaches, business leaders need to build resilient teams that adapt quickly, recover from setbacks, and play to their collective strengths.

Here are three leadership lessons from hockey that translate into better team management:

1. Play as a Team, Win as a Team

Hockey is a fast-paced sport where individual talent shines only when it integrates with team strategy. A star player is nothing without teammates setting up the play. Similarly, in business, fostering collaboration ensures the whole team succeeds. Leaders should focus on creating environments where every individual contributes to the team’s goals, not just their own.

Business Takeaway: Encourage cross-departmental collaboration and celebrate team wins. Recognize those who assist behind the scenes as much as those who score the “goals.”

2. Resilience is Built Through Challenges

Hockey players take hits, lose games, and face setbacks—but they always get back on the ice. Resilient teams in the workplace also recover quickly, learning from failures rather than fearing them. The ability to pivot and adapt is key in today’s unpredictable business landscape.

Business Takeaway: Foster a culture where mistakes are treated as learning opportunities. Offer support and resources for your team to bounce back stronger.

3. Adapt to the Fast Pace of the Game

In hockey, the game changes in seconds. Players must make split-second decisions, adapt to new plays, and react to opponents’ moves. Similarly, businesses must be agile, constantly adjusting strategies in response to market changes, customer needs, and industry trends.

Business Takeaway: Equip your team with the tools and training needed to make informed, rapid decisions. Regularly review and refine strategies to keep pace with changing conditions.

A Leader’s Role: The Coach on the Bench

As a leader, your job mirrors that of a hockey coach: provide the vision, define the strategy, and support your players in executing the plan. Whether you’re leading a product development team or managing a sales department, resilience and teamwork will be your winning combination.

The next time I’m watching my kids take the ice, I’ll be reminded that the lessons they’re learning—teamwork, perseverance, and adaptability—are the same principles I strive to embody and instill in my professional life. As leaders, we don’t need a rink to practice these principles, but a hockey mindset can make all the difference.