Go Team Intertech @ the North American Pond Hockey Championship
Best of luck to Team Intertech @ the North American Pond Hockey Championship. The team’s first game is at noon this Friday.
Best of luck to Team Intertech @ the North American Pond Hockey Championship. The team’s first game is at noon this Friday.
If you have read my blog or my book Building a Winning Business, you probably already know that I’m a big believer in communication. Nowhere is this more critical than in the beginning of a new vendor engagement. New relationships, whether personal or professional, get off to the best start when the people involved communicate their expectations and listen to the expectations of others.
In the case of the new federal health insurance website, I wonder if the government agency clients were crystal clear about the launch deadline for the site. Conversely, did the vendor drill down to find out what “launch” meant to the client? Perhaps the vendor thought “soft launch” or “beta launch,” while the client meant “public launch to the entire country!” While we can’t discount the role of politics in the deadline pressure, both parties should have communicated expectations and realistic timelines from day one.
Among my other tips in this regard:
Next time: how to keep your project moving forward.
In my last two posts I’ve been using the problems with the newly launched federal health insurance website as the jumping off point for a broader discussion of how to engage and work with vendors who can meet your expectations. Just like the process of hiring employees, engaging an IT vendor should involve a rigorous interview process. Always take the time to review the firm’s past work and to meet the actual people who will be involved with your project. As I describe in my book, Building a Winning Business, it’s also wise to think about the following points during the interview:
The bottom line: hiring a vendor should be undertaken with the same level of preparation and scrutiny given to hiring a new employee. Ask tough questions and pay close attention to what is said – and left unsaid – by all vendors that you consider.
Next time: how to get your new vendor relationship off to the best start!
Sometimes a computer error can transcend aggravation and make us laugh. Check out this post on Intertech’s website for the 15 Funniest Real Computer Error Messages.
Only 5% of business break the $1M barrier. Of those, only one in eight breaks $10M in sales per year.
What are the three big things that hold an entrepreneur back? Check out this great post from Verne Harnish on Fortune.com.