Strategic Communication

When communicating with anyone… employees, customers, friends, or family here are some guidelines to make communication effective.

First, when communicating something that could be perceived either way, do it face-to-face:

When communicating bad news:

  1. Collect all the information to have one conversation vs. a death by 1,000 cuts
  2. Give your customer, employee, partner an option… even if it’s equally disagreeable, they’ll feel better because they had a choice

Employee Engagement: Getting Feedback

It’s good to create proactive ways to get employee feedback:

Here are my favorite questions to ask employees:


Intertech Named a Top Workplace by Star Tribune

For the seventh year in a row, Intertech was named a StarTribune Top Workplace.  My thanks to our outstanding employees and loyal customers for making us possible.

Employee Engagement: Feeling Valued

Here are some questions your employees would be asked about feeling valued in an engagement survey:

Here’s some feedback on having a positive/flourishing relationship:

Here are a few tips on praise… let someone relive the win by asking how they did it and don’t underestimate the power of a handwritten note.

Here’s the recipe for a good thank you: